Please email us at sumbody@sumbody.com with any and all questions. Our skincare specialists have years of experience and a deep understanding and passion for skin health and would love to help you find what would be best for your skin.

To extend shelf life, store products in a cool, dry place, out of direct sunlight.

Avoid letting soap bars sit in water. Since they are not detergent-based, they will dissolve faster when left in water.

Keep products free of contamination by using dry hands or spoons/scoops.

Your products arrive fresh from our warehouse. We produce in small batches and rotate our stock every month, so you can enjoy the product for its entire lifespan. The approximate shelf life for our products is 12-18 months.

Face moisturizers, toners, and serums used 2x daily: 2-3 months
Face masks: small: 3-5 masks large: 12-17 masks
Shower masks: small: 6-10 masks large: 24-34
Fizzers: single use
Bonbons: 2-4 uses
Lotions and scrubs: dependent on body size and frequency of use.

Just like wine, fruit, and vegetables, all naturally grown products differ by harvest and region. Our products can vary slightly in color and fragrance depending on the source of our ingredients because we maintain the integrity of our formulations and do not change them to conform to a specific appearance or scent. We are always searching for the highest quality and most sustainable and local source for our ingredients so as we may change a supplier our products may appear to have changed but you can rest assured that your skin is our top priority.

Orders are processed within 1-2 business days, depending on product availability. Shipping times vary based on location. Most orders arrive within 1-7 business days.

If you receive a package with broken, missing, or incorrect items, please contact us within 2 days of delivery and we will happily replace them.

If you are unsatisfied with your order for any reason we would be more than happy to assist with a return. Please get in touch with us within 90 days of delivery.

To process your return, please email us at sumbody@sumbody.com with the information below:

Order Number:
Name on Order:
Reason for Return:

Operation hours: 8:30am-4pm PST Monday-Friday

Email at: Sumbody@sumbody.com

We will issue you a return label and process the refund once the item has been received.

Please allow 7-10 business days for the return to be processed once received. Please note that credit card companies vary on the time it takes for refunds to be issued into the customer's account.

Please contact the carrier as soon as possible if you believe your package is missing or lost. You will need to file a claim with the carrier for missing packages marked as delivered. We are happy to assist you with the process. Email us at sumbody@sumbody.com.